Orders must be placed on the website. No orders by phone or email will be taken. Once your
order has shipped we will not be able to make changes to that existing order.
We reserve the right to utilize a shipping service that offers the best quality according to our standards for a reasonable cost. Most orders will be shipped within 5 business days. We only ship within the United States. Please ensure correct shipping information is provided. If a package is returned to us due to customer error, you will incur additional charges to reship. All of our products are shipped from Springfield, MA.
Due to the nature of our products, we do not accept returns or exchanges. Please double check your order before confirming. We cannot be responsible for dislike of color, texture or scent based on personal preferences. If you receive a damaged package, please notify us within 48 hours of receipt to make a claim. Please keep all items and packaging intact to prove damage to the shipping company.
Massachusetts taxes will apply to orders being shipped to the same state.
It Makes Scents accepts all major credit cards. PayPal is also offered as an alternate form of payment. We do not accept any other forms of payment.